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Keeping it Fun

Having Responsible Fun

We love puzzles and giving away big cash prizes, but we’re also about having responsible fun. To us this means you should have an understanding of our competition entry fees, understand how to play within your means, and understand how our skill competitions are run and drawn. If you believe you don’t understand the above points, or you have a friend or relative who may not, please contact us

Remember, you can enjoy solving our puzzles without calling our entry line – you don’t have to enter the prize draw to have fun!

Compliance Approved Competitions:

All competitions and marketing materials are approved by regulatory specialists to ensure fair competitions and high standards in player protection and social responsibility.

 

Receiving our competitions by post:

If you’ve entered one of our television puzzle competitions, along with your entry confirmation, you may also receive similar puzzle competitions by post. We strive to provide our puzzle enthusiasts with a balance and frequency of postal competitions to cater for all, and welcome your feedback. However, if you’d like to stop receiving these competitions please click here or call 0808 206 4152.

Our Social Responsibility Policy

Any entrant who has spent over £60 on our prize competitions in any one month should receive a letter from us. You don’t need to do anything. This is just to notify you of your estimated spend. If your monthly spend is significantly over this amount we will write to invite you to call our freephone customer service line. If you receive one of these letters, please do not be alarmed, we just want to ensure you understand the costs and terms of our competitions.

Please remember you must be a UK resident aged over 18 years of age and if you are hard of hearing, visually impaired or easily confused, we recommend you don’t participate in these competitions.